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Refund & Cancellation Policy

Last updated: 23 May 2026

Overview

All payments made on Dostily are final and non-refundable, except where required by applicable law. By purchasing a subscription, you acknowledge and agree to this policy.

Why No Refunds?

Dostily is a digital service that provides immediate access upon payment. The costs of AI processing (conversation generation, voice synthesis, memory processing) are incurred instantly upon usage and cannot be reversed. Unlike physical goods, digital services consumed cannot be "returned."

Try Before You Buy

We offer a free plan with no time limit so you can thoroughly evaluate the service before committing to a paid plan:

  • 15 messages per day
  • 1 AI friend
  • 7-day memory

We strongly recommend using the free plan until you are satisfied with the service before upgrading.

Cancellation

  • You may cancel your subscription at any time through your account settings.
  • Upon cancellation, your paid features remain active until the end of your current billing period.
  • You will not be charged for the next billing cycle.
  • After the billing period ends, your account automatically reverts to the free plan.
  • Your data (conversations, AI friends, memories) is preserved — nothing is deleted upon downgrade.
  • No partial refunds are issued for unused time within a billing period.

Account Bans

If your account is suspended or banned for violating our Terms of Service or Content Policy, you are not entitled to any refund for any remaining subscription time.

Fraudulent Chargebacks

Filing a fraudulent or unjustified chargeback (payment dispute) will result in immediate and permanent termination of your account. We reserve the right to pursue recovery of the disputed amount through legal channels and collection agencies. A chargeback filed without first contacting us is considered fraudulent.

Service Downtime

Dostily may experience occasional downtime due to maintenance, server upgrades, third-party outages, or unforeseen technical issues. No refunds, credits, or compensation will be issued for any service interruptions, outages, or degraded performance — whether planned or unplanned. By subscribing, you acknowledge and accept this.

Exceptions

Refunds may be considered at our sole discretion in these limited circumstances:

  • Duplicate charges: If you were charged twice for the same billing period due to a technical error.
  • Unauthorized transactions: If a charge was made without your authorization (you must report within 7 days).
  • Legal requirement: Where a refund is mandated by the consumer protection laws of your jurisdiction.

To request an exception, email hello@dostily.com with your account email, transaction details, and reason. We will respond within 7 business days.

EU/EEA Users — Right of Withdrawal

Under the EU Consumer Rights Directive, you normally have a 14-day right of withdrawal for online purchases. However, for digital content and services that begin immediately upon purchase:

  • By subscribing to a paid plan, you expressly consent to immediate access to the digital service.
  • You acknowledge that you waive your 14-day right of withdrawal once the service is first accessed or used after payment.
  • This waiver is confirmed during the checkout process.

If you have not accessed or used any paid features after subscribing, you may still exercise your right of withdrawal within 14 days by contacting hello@dostily.com.

Dispute Resolution

Before initiating a chargeback or payment dispute with your bank or payment provider, we strongly encourage you to:

  1. Contact us at hello@dostily.com with details of your concern.
  2. Allow us 7 business days to investigate and respond.
  3. If unsatisfied with our response, you may then escalate through your payment provider's dispute process.

Direct communication helps resolve issues faster and avoids account termination that results from disputed charges.

EU users may also use the European Online Dispute Resolution platform: https://ec.europa.eu/odr

Currency & Billing

  • Subscription prices are listed in Indian Rupees (INR) or US Dollars (USD) based on your location.
  • International users may see charges in their local currency based on their payment provider's exchange rate.
  • Any currency conversion fees charged by your bank are your responsibility.
  • Applicable taxes (GST, VAT, sales tax) may be added based on your jurisdiction.

Payment Security

All payments are processed securely through Stripe (Stripe, Inc.), a globally trusted, PCI DSS Level 1 certified payment processor.

  • Your card details are entered directly on Stripe's secure checkout page — we never see, store, or have access to your card number, CVV, or expiry date.
  • Stripe uses industry-standard encryption (TLS + AES-256) to protect all payment data.
  • Your billing statements will show charges from "Dostily" or "Stripe".
  • For questions about a charge, contact us at hello@dostily.com before contacting your bank.

Contact

For billing questions, refund requests, or payment issues: